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Fully Managed CRM

I've been reading CRM RFP responses for much of the week and I've seen a number of references to fully managed systems. This caught my attention at first because it seemed to support the suggestion in my last post that outsourced of administration of CRM systems may prove a new growth area. Further reading however indicated that fully managed was nothing more exotic than the ability to host the technology externally.

Web Help Desk, Sitel's New Standard


The news as of the first coffee this morning, and the music is as classic as classic rock gets -- The Rolling Stones' Sticky Fingers, pure solid 24-karat rolled gold: ArrivedOK, a product described as a "personal flight arrival tracker and arrival...
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NetSuite's OneWorld, Acteva and Salesforce.com


The news as of the first coffee this morning, and the music is Dexter Gordon's 1978 set Live At Carnegie Hall. Great music, but sad to hear his in-between talking to the audience, the man sounds so completely baked. Amazing that it doesn't affect...
Read more about NetSuite's OneWorld, Acteva and Salesforce.com ...