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CRM and improving order fulfillment...


As Ive touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, downstream areas, such as order fulfilment,...
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Blogging with Windows Live Writer and Firefox 3


Blog quickly when you find something of interest on the web with Blog This in Windows Live Writer - now available for Firefox 3 series.Heres something extremely useful for Firefox fans who write blogs using Windows Live...
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Best Practices in Campaign Management


Now that weve covered the basics of how campaign management works in Salesforce how do you get the most bang for your buck? Here are some suggestions to get you...
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A grateful season


The holidays are a time for giving, and Googlers across the globe have found some creative ways to give back to their communities this season. From raising money and crafting greeting cards to building gingerbread houses and giving blood, Googlers...
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It's easier to use Excel


Our VP Services heard quite an interesting comment from some of the team members at a recent implementation of Tenrox project management software . This customer has spent several months and tens of thousands of dollars to implement the Tenrox...
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ExactTarget API tip - complex filters


A couple of weeks ago I was at a client site doing ExactTarget API consulting. This client is standardizing on ExactTarget as their single source of all e-mail communications from three of their internal applications. They will use 5Buckets for the...
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